HR Insight: Why Gen Z Prefers ChatGPT at Work

Inside: Meta's Next Risk Assessor? AI, Not Humans

Author

The HR Takeaways
June 06, 2025

Happy Friday, HR Pros!

The AI shift isn’t looming—it’s actively reshaping how we work, connect, and make decisions.

From Meta swapping humans for algorithms to Gen Z befriending ChatGPT, this edition explores how learning, risk, and relationships at work are being reprogrammed in real time.

📣 Trending HR News

  • U.S. layoffs hit 9-month high amid tariff uncertainty (Reuters)

  • Procter & Gamble to Cut 7,000 Jobs (WSJ)

  • Amazon sued for denying leave over ectopic pregnancy (Yahoo)

  • Trump administration bans use of race or gender data in federal hiring (CNN)

🤯 My Friend’s HR Team Is Obsessed With HiBob

When I asked my friend what HRIS software they were using lately, she immediately sent me a wall of texts about how HiBob changed the game for her company.
(Yes, the screenshot is real. She would not stop.)

She told me HiBob made everything smoother—onboarding, time off, payroll reports, surveys—and even replaced a bunch of tools they used to duct-tape together.

But the part that stuck with me?
They’re actually using it to engage people. From shoutouts to polls to internal updates, the whole team finally feels in sync. It’s like an intranet that people want to open.

Oh, and the FOMO kicker?
Her CFO literally said:
“This would’ve saved us months last year. Why didn’t we get HiBob sooner?”

What happens when algorithms start doing the moral math?

Meta is quietly engineering a shift from human to AI-led privacy and risk reviews—internal documents reveal that up to 90% of these assessments could soon be automated. This move isn’t isolated. Klarna, Salesforce, and Duolingo are all swapping human insight for silicon efficiency.

But while the execs promise synergy, the spreadsheet says otherwise.

Key Takeaways:

  • 📉 90% Displacement Risk: Meta plans to automate nearly all societal and privacy risk reviews, replacing roles once reserved for humans.

  • 🤖 AI Doing the Judging: AI is poised to assess youth risks, misinformation, and violent content—historically sensitive domains.

  • 💸 Klarna’s $10M AI Edge: Klarna’s chatbot now replaces 800 customer reps, solving cases 9 minutes faster and cutting $10M in annual costs.

  • ⚠️ Leadership Voices Concern: Meta’s former head of innovation warns that AI overreach could degrade quality and outcomes.

Read the full 832-word article here

🎁 Simplify Your Payroll with Rippling and Get $100 Gift Card

Run payroll across states or countries without the hassle. Rippling automates taxes, compliance, and payments—plus you get a gift card to try it.

Forget ping pong tables and Slack channels—Gen Z is bonding with bots.

New data from Resume.org shows 1 in 5 Gen Z workers use ChatGPT regularly, not just to work smarter—but to talk, vent, and even game during the workday.

To them, ChatGPT isn’t just a tool. It’s a co-worker, a confidant, and in some cases...a therapist.

Key Takeaways:

  • 🧑‍💻 Regulars at the Prompt Bar: 21% of Gen Z workers use ChatGPT weekly, 2x the average rate of all workers.

  • 🎮 Beyond Work Tasks: 37% chat personally with ChatGPT; 24% play games, and 14% fake busyness with it.

  • 💬 Therapist on Tap: 22% discuss coworker issues, and 20% open up about mental health struggles.

  • 📊 More Trusted Than Bosses: 49% of Gen Zers say they’d rather ask ChatGPT than their manager.

What if traditional courses are obsolete—and AI now writes, teaches, and personalizes training on demand?

Josh Bersin explores how corporate learning is undergoing a major transformation. Legacy LMS models are being replaced by AI-native platforms that dynamically generate content tailored to each learner.

Docebo’s new architecture and Sana’s all-AI design signal a future where L&D accelerates business, not just tracks compliance. This isn’t just evolution—it’s reinvention.

Key Takeaways:

  • 🤖 Goodbye SCORM, Hello Smart Content: AI-native systems build training materials dynamically, updating instantly with regulatory or business changes.

  • 🧠 Personalized Coaching: Platforms now include AI tutors that offer real-time answers and customized learning based on employee needs.

  • 🏎️ Fast-Track Adoption: Bersin's own academy moved to Galileo Learn in five months—gaining speed, personalization, and global scalability.

  • 🧩 Business-Driven Learning: Teams beyond HR are now embedding frontline know-how into learning systems for “flow of work” enablement.

The bottomline

This isn’t innovation on the horizon—it’s redefinition at your doorstep.

HR leaders aren’t just watching the AI wave—they’re deciding whether to ride it or be swept under.

With L&D reinvented, oversight automated, and Gen Z chatting with their “coworker” ChatGPT, we’re not tweaking work. We’re rewriting it ✨

How was today's edition?

Login or Subscribe to participate in polls.